Reviews of Evan Terrace Post Acute

An invitation to HELL!!!!……STAY AWAY.

Pure EVIL!!!!!

I loved this building for my dad! The activities person made him feel included and motivated.

Smells like urine throughout facility. Enough said.

Honestly having had both my mother and my brother stay there all I can say is if you care about someone who gets admitted there even a tiny bit …. GET THEM OUT ASAP! As a registered nurse I can say they provide the worst. care, terrible nursing and social services and are basically financial driven to get as much from the insurance that they can. It wa heartbreaking so see how they treated my mom. She didn’t even have her glasses available or put on for over a week and she had dementia. They treated my brother poorly and missed his MRI appointment and made assumptions about him that weren’t true. After discharge and getting the MRI that was ordered upon huís admission!!!! He has horrific spinal stenosis not lack of motivation. My mom was left with no water or food or a blanket for over 7 hours in the general dining area because they discharged her but messed up the communication with her transportation. Also I heard staff talk to her like she was a child in a very demeaning way. If you care about yourself or someone else…… stay as far away from this place as possible! My sister begged me if she ever ends up there to come get her right away! Stay away …. They just want your insurance payment.

Good facility in the right direction for a great facility. New staff and Maintenance Director are doing an amazing job with what they have to work with!!!!

I came to this facility straight out of the hospital. And I was unable to walk the physical therapy department and the occupational therapy department, they are top-notch, I cannot say enough about them and praise them for all what they did for me while I was there, staffing issues, that’s another story. There’s there’s a lot of agency staff that are there for a short period of time, and then they leave and in turn, creates a lot of animosity between the other staff members, Maggie is one of the top-notch nurses there is at that facility she is on top of everything, she knows what the hell, she’s doing. I can’t praise her enough for what she does executive director Max, he’s a good kid, he just needs to let him a little bit more. And he’ll make one hell of the E, D, but I do Turn a lot of credit, the other office staff.They’re good.They’re working on things getting things in ironed.The food there of the honest it sucks.I never ordered out so much in my life but needless to say I wouldn’t be where i’m at right now without evans , terrace, the doctor’s there, the p AI can’t say enough about that young lady, she knows her s*** and she’s good, I’d be lost without her Maggie, I can’t say enough about you. You’ve seen me at my worst and now you see me and my better, the whole staff did. Walking out on Wednesday was the hardest thing in good done.But i’m on the bigger and better things right now and I am happy I want to thank the staff there from the bottom of my heart , and I mean , god bless you all and give him hell

I gad high hopes for this place but most of the negative reviews are correct. My mom has been receiving lack of care when it comes to her pain! It should never result to your own mother calling you that she’s been crying all night because no one came to her when she pleaded several times for her medication. My mom never cries even in pain – but for it to be this much? Insane. They also leave patients sitting longer and waiting for help – what’s the point of the call button if it takes 30+ mins and by the time they could’ve had an emergency or accident. How can anyone be motivated to heal in a place like this? Or someone feel comfortable that their parent or loved one is getting the care they deserve?

I can only give one star and that one is for physical therapist who gave us hope and seemed like she knew what she was talking about and the activity director who in only one exchange seemed very caring. That’s where the nightmare begins. After hours, they DO NOT answer their phone and if your loved one has an emergency and can’t reach the help button, they are let to the whatever happens, a fall etc. The answer to the two residents who yell help non-stop, is to either shut your door (closing residents off completely) or use ear plugs! No one checked on our loved one once that door was shut and she has dementia! There is so much more to tell but our experience was a nightmare and we got our loved one discharged asap, two horrifying nights was enough for us.

Well I was hoping my brother would receive respectful care and yet he is not. So far he has been left soiled for hours. He is supposed to be turned every 2 hours and is not, he is non verbal and the staff apparently don’t realize it until family tell them, so is the staff reading his chart? Today, after 3 plus hours, his family had to call to the front to see where his care is and why no-one has been in to check on him? Family was told his care person is on lunch. ARE YOU KIDDING ME!!! I highly recommend if you have family needing rehab, you find another facility. Crappy thing is no one wants to work. Several staff call in on the weekends, so patients receive very little care. It’s a shame the staff don’t think about, what if this was their family. Praying my brother survives the neglect and we can get him moved as soon as possible. Shame on all of you who work at this facility. Ya cash your paycheck and that’s all you care about.

When my mother was admitted to this rehabilitation center, I’ll admit I was very worried after reading some of the negative reviews online. I came into the facility expecting the worst, but my experience with Alexis and Shana completely changed my perspective. From the moment I arrived, Alexis was incredibly accommodating and helpful. She helped me locate my mother and even assisted me in finding my mother’s phone without any hesitation or frustration. Her kindness and willingness to help immediately made me feel more at ease. Shana also stood out with her positive and upbeat attitude. When families and patients are going through difficult or stressful times, having someone with that kind of energy and compassion truly makes a difference. People staying in places like this really need to encounter staff members like her. Meeting both Alexis and Shana genuinely eased my mind and gave me comfort about my mother being here. Their care, professionalism, and kindness deserve to be recognized.

My experience with this particular facility has not been what I would call the best. First off I didn’t choose this facility it was chosen for me by someone at OHSU trying to place me after a long medical battle that was continuing to drag on, first thing being that we didn’t realize that there is different levels that they are allowed to do. IE my wound was bleeding quite regularly, so I needed clotting agents applied to my wound when they were putting the new bandage on. But we came to finding out that they are not licensed to do so. That was never explained to us by the woman at OHSU who was helping with finding a placement location for some longer-term care, due to my wound and the fact that my wound involves cancer. If we had known that all along we would have said no and find a different place. I know finding a bed in one of these places that is empty is challenging to say the least. But it is just one of those non-negotiable things for my betterment of care. Plus the food is horrendous it is one step away from fast food. It also is extremely overcooked, I mean I realize that I probably a lot of the people that are going there don’t have much teeth anymore. It’s very tough and chewy. As well as very overcooked hence part of the chewy. The personnel there needs to be more forthcoming about what they can and cannot do as a living facility so that you know if it’s a good fit for you. I will say this the daytime nurse for the weekends, her name is Maggie she is very good play what she does.

There’s a fresh sense of care at Evan Terrace Post Acute Care since the new administrator stepped in. You can really feel the effort, and it’s encouraging to see things moving in such a positive direction.

Worse place ever!!!!!! DONT SENT YOUR LOVE ONE HERE!! My old client is at this facility. He had feces underneath his fingernails, dirty clothes. He lost so much weight in a month.

Worst place ever The nurses don’t care about patients at all Specially if u can’t speak are need anything Don’t recommend this place at all Even there food sucks My loved one who is in there for rehab Has to suffer because of staff Not doin there job. It’s sad places like this need to be shut down

My mom came to this facility for therapy services and we have been appalled at the lack of therapy she has been offered and the mediocre care she has gotten since she admitted there. We have shown up during her meal times and the staff have not cut up her meat or assisted her in any way. In fact, she is in bed every time we show up at various times of the day. How is she supposed to get stronger if she is in bed all of the time? They have not respected her right to be treated with dignity for various other reasons. I would never take a loved one here. This is why we are transferring her to another skilled facility.

Great new care team and amazing changes with the new company.

Worst care you ever get they don’t give a damn about the people they never get your pain pills to be on time you’re like the dog chain out in the backyard that they forgot about I will not recommend nobody to come here

We were unsure what to expect when told my husband would need to go to a SNF because you always hear how bad they can be but Evan Terrace has been amazing from the day we got here. The staff is amazing we have had so many of them go above and beyond to make this as painless as possible. The facility is clean and well maintained by a great housekeeping staff. My husband is a very picky eater and the kitchen staff make daily adjustments to accommodate his likes and dislikes and they always have a smile. The administration staff is so amazing they constantly encourage patients/residents and if there is a problem it is addressed and handled immediately. Same with maintenance issues, there is not a day you don’t see maintenance going up and down the halls making sure things are working properly. The nurses and CNAs are absolutely amazing. Yes sometimes you may have to wait for them to respond to your call light but that is normally because they are with other patients/residents and they are doing their best. The physical and occupational therapists are the best! My husband could barley walk without assistance when he got here and now he is going up and down stairs. And thanks to an amazing activities department there is always something fun to do. Evan Terrace really does go above and beyond to make being in a SNF as easy as possible.

Some of the med techs here needs to know how real pain feels! They tell my wife she needs to request her pain meds, but they still don’t bring them in a timely manner. More than likely poketing them.

My mom is located in this rehab and has been waiting on her nurse so use the bathroom for and hour and a half . Im on the phone with her and you can hear the nurses yelling at the patients. Her food was cold as well . Terrible place to come for rehab. .

Seems that my prior review was removed (March 2025). I would not send a loved one to this facility. Mine was not treated well at all and called me several times to let me know about poor treatment (once, they’d fallen and needed help, another time, they were provided incorrect food). I live in another state, or I would have done so immediately. When I did speak to anyone there, they were rude, annoyed with my call and passed off my concerns as “overreaction.” I have also shared my comments with Oregon Department of Human Services.

Evan Terrace is an exceptional skilled nursing facility! All of the staff from the administrator, Carter, to the floor staff are highly motivated, compassionate and caring. I would highly recommend this facility!

Great place for your family to receive post acute care